4.1 If you wish to cancel your order:
- please contact firstname.lastname@example.org with a detailed description of the product malfunction and
- where goods have already been dispatched to you, return goods to us in accordance with clause 4.2 below.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
- in the event that the product has been used in an inappropriate manner
- to any products that we have made or customised specifically for you